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"I am not happy at work! I don't enjoy the moments - Its tough"
In hospitality sector the work is highly interpersonal and emotionally demanding;
this monotonous nature of work leads to burnout after.
The employees currently face high stress, emotional exhaustion,
and limited autonomy in their roles, leading to high turnover.
Job Crafting not only reduces Employees disengagement, but also results in crafted and more genuine, attentive service for Customers. Ultimately
enhancing the overall customer experience and satisfaction at an Organization level.
Do you find purpose and meaning while you work, do you feel engaged?
No organization can customize all its jobs to align to each individual's to their Passion and Skills.
But individuals can get there with Job Crafting.
Job Crafting captures the redesigning that individuals do to their own jobs (aspects of the tasks, relationships, and the purpose of ones job), in ways that can foster :
job satisfaction, as well as engagement, resilience and flourishing at work.
Anjali, a food and beverage associate working at restaurant never felt motivated after the a tiring breakfast time, but job crafting transformed her outlook to job.
Though her role is officially that of a buffet attendant at Leela, Anjali sees herself as a “Culinary Experience Host” — someone who turns an ordinary meal into a memorable start to a guest’s day.
Aarvi used to see her work job of being front desk staff as not a great one earlier, job crafting changed the story- now she don't burnout, but flourish her role.
With Job Crafting her true purpose is now to create unforgettable moments — seeing herself not just as a concierge, but as a “Curator of memories” at Leela for every guest who walks through the lobby.
With Job Crafting employees are driven by crafted Purposes.
Tasks never descend into monotony, as they are aligned with each individual.
The relationships are consciously crafted by individuals, enhancing job satisfaction, boosting productivity, and strengthening the workplace.
Lina used to see her work as not a great one earlier, job crafting changed the story for her she started enjoying her job than earlier.
With Job Crafting, though her job title remains Room Attendant, Lina sees herself as a “Comfort and Experience Creator,” someone who transforms each stay into a truly relaxing and memorable.
Ravi, a security guard at the gate of a hotel never found any larger meaning to his job, but Job Crafting redefined the job for him.
With Job Crafting even though his official duty is just being a security – because the purpose he see himself is that of a “Guest Experience Ambassador” .
With Job Crafting; Employees don’t just work ; they flourish
David, a janitor, believes that cleaning was the most looked down job - but I had to do this ! But Job Crafting entirely changed his job mindset and purpose of existence.
With Job Crafting Though his title is Janitor, David sees himself now as a “Guardian of First Impressions,” taking pride in creating a welcoming and flawless environment that reflects the true spirit!
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